What Tidio changed

• Added a new "Product Recommendations" feature where Lyro AI suggests items using live store inventory.

• Introduced "Product Cards" that appear inside the chat with prices and direct links to buy.

• Added a revenue attribution dashboard showing "AI-assisted revenue" and "Support hours saved."

• Updated the homepage to focus on "proactively driving sales" rather than just answering questions.

• Added a comparison table positioning Tidio against Zendesk and generic chatbots.

• Included a new ROI calculator for potential customers to estimate annual savings.

• Added a detailed FAQ section covering credit cards, launch speed, and human handoff.

• Updated the main headline to focus on "proactively driving sales" rather than just earning from conversations.

• Added a detailed ROI section featuring a live calculator and a dashboard showing "AI-assisted revenue."

• Introduced a comparison table directly attacking competitors like Zendesk and generic chatbots on sales capabilities.

• Added specific "Sales Flows" features including behavioral triggers, cart nudges, and exit intent.

• Included new case study data highlighting $184K in monthly revenue attributed to their AI agent.

• Expanded the FAQ section to address setup speed and specific ecommerce integrations for Shopify and WooCommerce.

Tidio is shifting from a reactive support tool to a proactive sales platform. By integrating live Shopify and WooCommerce data, their AI can now suggest specific products and track exactly how much money those conversations make.

Tidio is shifting its positioning from a standard support tool to a sales-driving platform. They are now emphasizing "revenue attribution" and "proactive sales" to prove the financial ROI of their AI agent, Lyro.

• Changed the main headline to focus on what "conversations earn" instead of just automating support.
• Added a new section highlighting revenue attribution, cart recovery, and lead capture.
• Introduced specific pricing transparency on the homepage, mentioning paid plans start at $29/mo.
• Added new feature highlights for "Lyro Smart Actions" like order updates and lead qualification.
• Replaced the ROI calculator with a list of specific revenue and conversion stats from brands.
• Added a "Live visitor list" feature to encourage starting chats before customers leave.

Tidio is moving away from being seen as just a support tool. They now emphasize how their AI agent directly earns money for businesses by tracking sales and leads inside the chat.

• Removed the "2 MONTHS FREE" promotional tag from the Lyro AI Agent product menu.
• Added a new proactive greeting to the Lyro AI demo section: "👋 Looking for a new everyday backpack? If you tell me what you’ll carry and your budget, I can recommend the best fit."
• Minor adjustment to decorative arrow icons in the navigation bar.

Tidio has removed a specific promotional incentive for their Lyro AI Agent. This suggests a shift away from aggressive discounting or a change in their seasonal promotional strategy.