What Ross Boilers changed

• The "Response Rate" percentage increased from 92% to 93%.
• The product "Industrial Boilers" was replaced with "Thermic Fluid Heaters (Solid Fuel Fired)" as the first listed product.
• The product "Oil & Gas Fired 500 kg/hr Tubeless 4 Pass Steam Boilers IBR Approved" was changed to "Oil & Gas Fired 400 kg/hr Tubeless 4 Pass Steam Boilers IBR Approved", reducing the capacity from 500 kg/hr to 400 kg/hr.
• A new product, "Oil & Gas Fired 600 kg/hr Shell Type Steam Boilers IBR Approved", was added to the main product list.
• The order of some products in the "Products & Services" menu changed. For example, "Wood Fired Hot Air Generators" moved down, and "Hot Air Generators" moved up.
• The percentage for 4-star reviews changed from 12% to 11%, and 1-star reviews changed from 11% to 12%.

This shows changes in what products Ross Boilers is selling or highlighting.

• The "Response Rate" for Ross Boilers changed from 91% to 92%.
• The 5-star rating percentage changed from 69% to 69%.
• The 4-star rating percentage changed from 11% to 12%.
• The 1-star rating percentage changed from 12% to 11%.

This shows Ross Boilers is trying to be more responsive to customers.

• The call response rate changed from 90% to 91%.
• The 4-star rating percentage changed from 12% to 11%.
• The 1-star rating percentage changed from 11% to 12%.
• A product link for "Vertical Thermal Oil Heaters" was added to the "Products & Services" list.

This shows they are getting better at answering calls quickly.