What Profound changed

• Added a "Contact us!" offline message form.
• Included new input fields for Name, Email, and Message.
• Added a promise to respond within one business day.
• Updated the internal version/date stamp in the footer.

The site now captures leads even when support staff are away. This helps them collect potential customer data 24/7 instead of just showing a timestamp.

• The total number of market research reports was updated from 1,330,000 to 1,320,000.
• The live chat widget changed from "Online" to "Offline" status.
• The chat header was renamed from "Now chatting" to "Contact us!"
• The contact form fields were reordered and updated to include a "Message" field and a "Next" button.
• The internal version or date stamp in the footer was updated from 10/5/2026 to 10/6/2026.

The site updated its total report count, which may reflect a cleanup of their database or a change in how they count inventory. They also switched their live chat to an offline contact form, indicating a shift in how they handle customer support during certain hours.

• The total number of market research reports decreased from 1,390,000 to 1,330,000.
• The live chat widget status changed from "Offline" to "Online."
• The chat intake form was updated to require "Name" and "Company" instead of just a "Message."
• A footer timestamp was updated from 10/2/2026 to 10/5/2026.

The competitor updated their total report count, which may reflect a database cleanup or a change in how they count inventory. They also switched their chat widget from an offline lead form to an active live support tool to capture more leads.