What Planhat changed

• Changed the primary headline from "Planhat OS | THE Agentic Customer Platform" to "A NEW GENERATION OF CRM."
• Added a major integration with Anthropic (MCP Server) to use Claude Code within the platform.
• Announced a massive hiring push for 100+ high-impact roles in 2026.
• Added specific ROI metrics to the homepage, such as "34% more customers per CSM" and "21% less churn."
• Introduced an "AI Deployment Program" to speed up real-world outcomes for customers.
• Expanded the footer and navigation to include dedicated pages for Sales CRM, Professional Services (PSA), and Enterprise solutions.

Planhat is moving beyond its niche as a Customer Success tool to compete directly in the broader CRM market. They are also heavily integrating AI agents and Anthropic’s Claude to automate commercial work.

• Introduced "Pi," described as the world's first multiplayer customer agent.
• Rebranded the platform title to "Planhat OS."
• Removed general descriptions of B2B enterprise automation in favor of "future of work" messaging.
• Removed a list of specific job titles (like Account Manager and CS Strategy Manager) from the homepage.
• Updated the headline to focus on "perfect outcomes" delivered by AI agents.

Planhat is shifting from a traditional customer success platform to an AI-driven "Agentic" operating system. By introducing a specific AI agent named Pi, they are moving away from general automation toward a branded AI teammate that works alongside humans.

• Added a new customer testimonial from Jason Graham, VP at 8x8.
• Included a specific success metric: a 1% increase in Gross Revenue Retention within the first year.
• Added a link to a new video case study hosted on Vimeo.

Planhat is using a specific, high-value metric (Gross Revenue Retention) from a well-known enterprise client (8x8) to prove their software delivers financial results, not just better workflows.