What LiveAgent changed

• Added a new "AI Email Assistant" guide and "Disadvantages of AI" blog post to the homepage.
• Updated the FAQ section to include specific pricing details starting at $15 per agent/month.
• Expanded the FAQ description of the 30-day free trial to emphasize that no credit card is required.
• Added descriptive tooltips and internal links to keywords like "AI chatbot," "media support," and "implementation software."
• Fixed site branding by replacing the placeholder text ":site.title" with the actual "LiveAgent" name in the header and footer.

LiveAgent is doubling down on AI-driven support features and educational content. They are specifically targeting the "AI email" use case and addressing common fears about AI replacing human agents to build trust with support teams.

• Added a new FAQ entry confirming a 30-day free trial that requires no credit card.
• Removed the Russian language version from the footer language selector.
• Updated the language navigation menu to include a direct link for Slovenia (Slovenščina).

The company is making its 30-day free trial more visible by adding it to the Frequently Asked Questions section. This helps remove friction for new users who are looking for cost information before signing up.

• Added a new "AI Email Reply" feature in the October 2026 product update.
• Introduced OAuth sign-in support for ChatGPT, Gemini, and Claude Code.
• Added chatbot ticket IDs to improve tracking of AI-driven conversations.
• Updated the "Latest Blogs" section to feature the new product update and shifted older AI-related articles down the list.

LiveAgent is expanding its AI capabilities beyond chat into email, while improving security and integration with major AI models like ChatGPT, Gemini, and Claude.