Sep 7, 2026
LegalZoom adds massive library of customer reviews
What changed
- Removed sections about "Attorney guidance," "Experience you can trust," and "Predictable pricing."
- Added over 50 detailed customer testimonials focusing on LLC formation, Nonprofits, and DBAs.
- Replaced professional attorney bios with specific customer names and dates from 2025 and 2026.
- Shifted the main message from "vetted attorneys" to "simple, clear, and easy" user experiences.
Why it matters
The site shifted from highlighting attorney expertise and flat-fee pricing to showing social proof. By adding dozens of specific customer stories, they are trying to make the complex process of starting a business feel less scary for new entrepreneurs.