What Khoros changed

• Increased annual support costs saved from $445M+ to $498M+.
• Increased community site visits per year from 1.6B to 1.8B.
• Increased number of languages monitored across socials from 166 to 186.

Khoros is updating their proof points to show a larger scale of impact. By increasing their reported cost savings and traffic numbers, they are strengthening their position as a high-value enterprise solution for community and social media management.

• Increased annual support costs saved from $317M+ to $445M+.
• Increased community site visits per year from 1.1B to 1.6B.
• Increased number of languages monitored across socials from 118 to 166.

Khoros is significantly boosting its social proof. By claiming higher cost savings and more traffic, they are positioning their AI-native tools as more effective at scale than previously stated.

• Annual support costs saved dropped from $416M+ to $317M+.
• Community site visits per year decreased from 1.5B to 1.1B.
• Number of languages monitored across social channels fell from 155 to 118.

Khoros significantly reduced the success metrics and scale data they show to the public. This might mean they are using a new way to count these numbers, or their total reach and impact have decreased.