Sep 27, 2026
Harvest lowers key performance and trust metrics
What changed
- The main headline changed from "Turn hours into insights" to "Turn hours into profit."
- Total hours tracked decreased from 4.5 billion to 3.5 billion.
- Total money invoiced by customers dropped from $64 billion to $50 billion.
- Platform uptime rating fell from 99.9% to 77.5%.
- Customer satisfaction score dropped from 90%+ to 69.9%+.
Why it matters
Harvest significantly reduced the public numbers they use to show success and reliability. This might mean they are using a different way to count data or are facing challenges with their service quality and customer happiness.