What Gainsight changed

• Added a new customer success story featuring Notion, focusing on how they scaled onboarding scores by 14 points.
• Added a promotional banner for the Pulse Europe conference offering a £150 discount with the code SAVE150.

Gainsight is leveraging a high-profile brand (Notion) to prove their platform works for digital onboarding. They are also actively driving ticket sales for their European conference with a new discount code.

• Swapped the descriptions for the "Buy" and "Build" sections under Agentic AI.
• "Buy" now emphasizes ready-to-work apps and agents that require no starting from scratch.
• "Build" now emphasizes creating custom agents and workflows with existing customer context.
• Updated the main headline subtext to say Gainsight gives your "team" context instead of your "people."
• Removed a customer success story link for Dealerware.
• Added a "Delete my personal data" link to the footer for privacy compliance.

Gainsight is refining how they position their AI capabilities. By swapping the descriptions for "Buy" and "Build," they are clarifying what is ready-to-use versus what requires custom configuration. They also shifted their primary audience focus from "people" to "team."

• The main headline changed from "Drive 30% higher retention with agentic AI" to "The Customer Retention Platform."
• Added a new "Buy, Build, Hire" section to categorize their offerings.
• The "Hire" category introduces a service where Gainsight experts and agents run renewals for the customer.
• Updated product descriptions to focus more on specific outcomes like "scored risk" and "academies that scale."
• Replaced the general customer count (3,500+ companies) with a new section: "Trusted by teams that take retention seriously."
• Removed the cookie consent preference center text from the footer.
• Changed "Schedule a Demo" buttons to "Get a Demo."

Gainsight is shifting its core identity from a general "Customer Success" tool to a specific "Customer Retention Platform." They are also introducing a new "Buy, Build, Hire" framework that positions their AI agents as a way to outsource renewal work entirely, rather than just assisting human teams.