What Freshdesk changed

• The product name "Freddy AI" was removed from the footer navigation.
• The product name "Freshworks AI" was added to the footer navigation.
• The link destination for the AI product was updated to a new "ai-capability" page on the platform.

The company is moving away from a specific character-based AI brand (Freddy) to a more unified corporate AI identity. This suggests they want to position AI as a core part of their entire platform rather than a standalone feature or mascot.

• The "Skip to main content" link was changed from a sub-folder URL to the main root domain.
• This update was applied to multiple navigation points on the homepage.

The website updated its internal linking structure. This usually happens when a company simplifies its website address or fixes how users move between pages. It ensures visitors stay on the main site instead of a sub-folder.

• Replaced the "Explore Freshworks Marketplace" link with a link to "Explore Freshdesk MCP."
• Updated the destination URL from a general apps directory to a specific Freshdesk Omni MCP page.

Freshdesk is moving away from a general app marketplace link to a specific page for its "MCP" (Modern Connectivity Platform). This suggests they want to focus more on how their platform specifically connects customer data and AI workflows rather than just listing third-party apps.