What Coutinho changed

• Added a notification banner stating the webshop will be unavailable due to maintenance.
• Specified the downtime as Tuesday morning, October 13, from 6:30 to 9:00 AM.

The website will be offline for a short window on Tuesday morning. This is a temporary service interruption for customers trying to buy educational materials.

• The "Goed van start" (Good start) link was moved from the bottom of the customer service list to the second position.
• The link now appears directly under "Service & informatie" instead of after "Teamviewer."

The competitor moved their onboarding link to the top of the customer service menu. This suggests they want new users to find setup help immediately after their recent migration to the Boom platform.

• A new link titled "Goed van start" (Good start) was added to the Klantenservice (Customer Service) navigation menu.

Coutinho (now part of Boom) added a new onboarding or "getting started" resource to their customer service menu. This suggests they are focusing on helping new students or teachers use their digital study materials more effectively after the recent brand merger.