What NiCE Cognigy changed

• The main hero headline changed from "AI-first CX, made real" to "Say Goodbye to Poor Customer Service."
• Added a new sub-headline: "Before Your Customers say Goodbye..."
• Shifted the focus from product capability (AI-first) to a business outcome (preventing customer churn).

The messaging has moved from a generic "AI-first" statement to a more aggressive, pain-point driven approach. By highlighting "poor customer service" and the risk of customers leaving, they are trying to create more urgency for contact center leaders.

• Removed the text "Delivering real results for 1,250+ brands worldwide"
• Added the text "Leading brands trust NiCE Cognigy to scale CX AI"
• Updated the hero section to emphasize enterprise scaling over customer count

The company is moving away from highlighting the total number of brands they serve. They are now focusing on their ability to help large companies grow their AI customer service.

• Removed the "NiCE Cognigy News" heading from the bottom of the page.
• Increased white space between the Forrester Wave report section and the final call-to-action.

The removal of a dedicated news section suggests a shift in how the company shares updates or a desire to simplify the homepage to focus purely on product conversion.