What Chatbase changed

• Added a new case study section featuring Sandbox VR, highlighting 1,000+ employees and 93% resolution accuracy.
• Added a case study for Arcadis focused on public infrastructure and 100% official sourced answers.
• Updated the Thotis Media section to highlight 7 million students guided by 18 AI agents.
• Removed several short quotes from CEOs of smaller organizations (Opal, Testicular Cancer Foundation).
• Updated the "Trusted by" section to include "resolving millions of conversations."

The company is shifting its social proof from small startup quotes to large-scale enterprise results. This signals they are targeting bigger customers who care about high-volume metrics and specific industry use cases like infrastructure and internal operations.

• Added a "Learn more" link specifically for the Enterprise-grade security section.
• Removed specific pricing FAQ text regarding the "Pro" plan and yearly billing savings.
• Removed several sample chat interaction examples, such as "My order arrived damaged" and "What's your brand about?".
• Renamed the "Support agent" heading to "Customer Support agent."
• Removed "AI Agent" labels from several feature description blocks to reduce text density.

The removal of specific pricing FAQs and sample chat dialogues suggests a shift toward a cleaner, more professional brand image. Adding a direct link to security details helps build trust with enterprise customers who prioritize data safety.

• Added a new "Channels" section to the website footer.
• Included direct links for Chat, Email, and Voice under the new Channels category.
• Removed the "Login" link from the top navigation bar.
• Updated several industry-specific demo videos and internal file references.
• Reset several example metric counters (like "Pricing and billing" issues) to zero in the product preview section.

Chatbase is shifting its focus from being just a "website chatbot" to a full omnichannel platform. By highlighting Chat, Email, and Voice as top-level categories, they are positioning themselves to compete directly with enterprise helpdesks and contact center software.