What Aircall changed

• The "See our integrations" button link was updated.
• The old URL was aircall.io/call-center-software-integrations/.
• The new URL is aircall.io/integrations/.

Aircall changed its integrations link from a specific "call-center-software-integrations" path to a broader "integrations" path. This suggests they are positioning themselves as a general communication platform rather than just a call center tool.

• No visible text or structural changes were detected in this update.

• The page continues to highlight three tiers of service: Team-Led, AI-Assisted, and AI-Led.

• Added "AI Agents" that resolve customer requests autonomously without human help.

• Introduced "AI Assistants" that give live coaching and suggested responses to staff during calls.

• Updated the main message to focus on "end to end" AI interactions rather than just being a phone system.

• Removed a large amount of navigation links and industry-specific pages from the main view to focus on AI capabilities.

• Added a new guide for implementing AI without needing a developer.

The content remains identical between versions, showing that the product is doubling down on its current messaging around AI automation and "no-code" implementation for phone systems.

Aircall is shifting from a tool that helps humans talk to customers to a platform where AI can handle the entire conversation by itself. This could change how businesses staff their support and sales teams.

• All internal website links were updated to include the "www" prefix.

• The main logo link and navigation menu items now point to the www subdomain.

• Language selection links and footer resource links were moved to the www address.

• New text was added to the privacy section explaining how advertising partners use cookies to show relevant ads.

• Renamed "AI Virtual Agent" to "AI Agent" across the entire homepage.

• Updated the customer trust count from 22,000+ to 23,000+ companies.

• Changed the primary website URL structure by removing "www" from internal links.

• Expanded the cookie consent section with more detailed descriptions and technical labels.

The website now uses "www.aircall.io" for its internal links and navigation instead of the root domain. This is a technical change that helps with web traffic management and cookie handling.

The product name change suggests a shift toward positioning AI as a primary worker rather than just a "virtual" tool. They also updated their social proof to show 1,000 more customers.