Summary: Zoho CRM launches AI Agents and Agentic AI tools

Why It Matters: Zoho is moving beyond basic automation. They are adding advanced AI that can act on behalf of users. This signals a shift toward "agentic" workflows where the software does more of the heavy lifting in sales and operations.

What Changed:

• Added a new "AI" section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone," a new feature for team-wide collaboration.
• Launched "Zoho Spend" for unified business expense management.
• Added "Zoho DAP," a digital adoption platform for in-product guidance.
• Expanded the CRM feature list to include AI forecasting, anomaly detection, and Vision AI.
• Updated the "Recent Launches" section with agent-ready app tools and retail POS updates.