Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple automation. It now uses AI agents that can perform tasks on their own across sales, service, and finance departments.

What Changed:

• Added "autonomous agents" to the core product descriptions for Customer Service and Contact Center.
• Introduced Copilot Studio for building custom AI agents.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Added a detailed FAQ section explaining how AI-powered ERP and CRM work together.
• Highlighted new low-code tools that let non-developers automate business workflows.