August 17, 2025 90-day analysis Get alerts for zoho.com

Summary: Zoho Desk adds Zia Agents AI feature.

Why It Matters: This change shows Zoho Desk is adding new AI tools.

What Changed:

  • Removed the phrase "Be everywhere your customers are"
  • Added "Zia Agents, at your service With AI-powered autonomy, laser-focused precision, and lightning-fast speed, Zia Agents take on the support grunt work, so your team can focus on doing the great work.Learn more"
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