January 12, 2026 ongoing Get alerts for respond.io

Summary: Respond.io updates pricing to a contact-based model

Why It Matters: The competitor is shifting how they charge customers. They now use "Monthly Active Contacts" as a primary pricing metric. This means customers only pay for the people they actually talk to each month, which may appeal to businesses with fluctuating lead volumes.

What Changed:

  • Changed the page title from a general product description to "Plans Built to Scale Your Business."
  • Introduced a new pricing structure based on Monthly Active Contacts (MAC).
  • Added four distinct tiers: Starter ($79), Growth ($159), Advanced ($279), and Enterprise (Custom).
  • Included a new FAQ section explaining WhatsApp fees, MAC definitions, and AI usage limits.
  • Added a 7-day free trial offer for the Growth plan.
  • Removed several comparison links and footer navigation items from the bottom of the page.
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