Summary: Zoho CRM adds Agentic AI and AI Agents

Why It Matters: The product is moving beyond simple automation to "agentic" features that can perform tasks and make decisions using prompts.

What Changed:

• Added "AI Agents" and "Agentic AI" to the feature navigation.
• Introduced "CRM for Everyone" as a new customization category.
• Launched "MCP," a new platform to build agent-ready apps and workflows.
• Added "DAP," a digital adoption platform for in-product guidance.
• Rebranded "Zakya" retail POS simply as "POS" under the main Zoho domain.
• Added "Spend," a new unified business spend management tool.