Summary: Zoho CRM adds Agentic AI and "CRM for Everyone"

Why It Matters: The product is moving beyond a simple database. It now includes advanced AI tools and features designed to let every person in a company use the CRM, not just sales teams.

What Changed:

• Added "Agentic AI" and "Generative AI" to the core feature list.
• Launched "CRM for Everyone" to expand the tool to non-sales employees.
• Added new vertical-specific solutions for Automotive, Life Sciences, and Financial Services.
• Introduced "Kiosk Studio" and "Journey Orchestration" for process management.
• Added new developer tools including GraphQL APIs and a ZDK CLI.
• Updated the site navigation to focus heavily on CRM-specific resources like an SDR course and a CRM glossary.