Summary: Freshdesk focuses on AI agents

Why It Matters: This shows a big shift in how Freshworks talks about Freshdesk. They are now saying AI agents are a main part of the product.

What Changed:

• Removed a long section about customer stories and testimonials.
• Removed detailed descriptions of Freshworks products like Freshservice and Freshsales from the top.
• Added a new main headline: "The agentic AI solution for modern customer service."
• Added new sections about "Freddy AI" and its benefits.
• Added new statistics about "Industry-leading results with Freshdesk."
• Changed the product tour call to action.
• Removed specific customer quotes from the main page.
• Updated the list of products at the bottom to include "Freshservice for MSPs" and "Freshworks Platform."

What To Do:

• Copy their new focus on AI agents in product descriptions.
• Add more specific numbers and results to your product pages.

Verify Changes:

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