Summary: Microsoft Dynamics 365 adds agentic AI solutions

Why It Matters: The platform is shifting its focus from standard software to "agentic" tools. These tools use AI agents to handle business tasks on their own. This could change how your customers think about CRM and ERP automation.

What Changed:

• Updated the homepage title to "Agentic CRM and ERP Solutions."
• Added a new section about transforming work with AI agents.
• Introduced "agent-ready apps" that use the Model Context Protocol (MCP).
• Updated product descriptions for Sales, Service, and Finance to focus on "agentic" capabilities.
• Added new customer stories highlighting cost savings and ROI from AI-powered automation.
• Included a link to the 2025 Work Trend Index report about "intelligence on tap."