February 19, 2026 ongoing Get alerts for hubspot.com

Summary: Service Hub launches AI-powered customer agent

Why It Matters: The product has shifted from a general business tool overview to a dedicated focus on automated customer support. This suggests a stronger push to compete in the AI service space by offering tools that handle customer queries without human staff.

What Changed:

  • The page title changed from a general business software focus to a "Complete AI-Powered Customer Service Platform."
  • Added a 14-day free trial offer specifically for customer service tools.
  • Introduced "Breeze Customer Agent," a new AI tool for 24/7 automated support.
  • Added new sections for "Help Desk Workspace" and "Customer Success Workspace" to manage customer health scores.
  • Included a list of free growth tools at the bottom of the page, such as a Website Grader and Email Signature Generator.
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