October 13, 2025 ongoing Get alerts for dialpad.com

Summary: Dialpad introduces Agentic AI

Why It Matters: Dialpad is focusing on a new type of AI that can do tasks by itself. This could change how customer service works.

What Changed:

  • The main headline changed from "Elevate every conversation" to "First in AI. Best in Agentic."
  • A new section "Introducing vibe customer service" was added.
  • A new section "The future of customer service, today." was added, with tabs for different services.
  • A new section "Where AI Actually Gets Things Done" was added, focusing on Agentic AI.
  • The "Trusted by enterprises everywhere" section was removed.
  • The "Powered by unparalleled Ai that accelerates work" section was removed.
  • The "Built for the enterprise" section was removed.
  • The "Reliable, resilient, and scalable" section was removed.
  • All customer stories (RE/MAX, Randstad, WeWork, Custom Ink, Sunstate Equipment) were removed.
  • The "Explore expert reviews, insights, and essential product guides" section was removed.
  • The footer menu under "Products" now includes "AI Agent".
  • The footer menu under "Features" removed "AI Agent" and added "Chatbot Support".
  • The footer menu under "Business Solutions" removed "Agentic AI".
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