Summary: Zoho CRM adds Agentic AI and AI Agents

Why It Matters: The product is moving beyond simple automation. It now includes advanced AI tools that can act on behalf of users and predict sales outcomes more accurately.

What Changed:

• Added a new "AI" section to the main navigation featuring AI Agents and Generative AI.
• Introduced "CRM for Everyone," a new feature designed to expand usage across different team roles.
• Added new specialized tools including "DAP" for software adoption and "Procurement" for supply chain management.
• Expanded the developer platform with new GraphQL APIs and ZDK CLI tools.
• Updated the site structure to focus heavily on vertical-specific solutions like Automotive and Life Sciences.