Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can do work on their own. This signals a shift from AI as a helper to AI as a worker that handles tasks like lead scoring and contract management without human input.

What Changed:

• Added "autonomous agents" as a core feature for sales, service, and finance teams.
• Introduced Copilot Studio for building custom agents that work inside business apps.
• Updated the product page to focus heavily on AI-powered ERP and CRM capabilities.
• Added a new FAQ section explaining how AI connects data across different departments.
• Highlighted low-code tools that let non-developers automate workflows.