Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The competitor is shifting its entire business suite toward "agentic" AI. This means their software doesn't just wait for a user to click a button; it can now perform tasks on its own to help teams work faster.

What Changed:

• Updated the product positioning to focus on "Agentic CRM and ERP Solutions."
• Added new sections highlighting autonomous agents that handle business tasks in Sales, Service, and Finance.
• Introduced a "Frontier Firm" concept to describe businesses using AI-first workflows.
• Added specific ROI data, such as a 40% reduction in call handling time and 106% ROI for ERP users.
• Expanded the marketplace section to show how third-party apps like Adobe and Cisco integrate with their AI.