Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic data storage. It now uses advanced AI to help sales teams automate tasks and predict results.

What Changed:

• Added a new "AI" section to the menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization feature.
• Added new industry-specific categories for Automotive, Life Sciences, and Financial Services.
• Launched "Zoho Spend" for unified business expense management.
• Launched "Zoho DAP" to help users learn the software with in-app guides.
• Expanded developer tools to include GraphQL APIs and ZDK CLI.