Summary: Zoho CRM launches "CRM for Everyone" and AI agents

Why It Matters: The product is moving beyond sales teams to include all employees. They are also adding advanced AI tools like agents and generative AI to automate more work.

What Changed:

• Added "CRM for Everyone," a new feature to let more people in a company use the tool.
• Launched "AI Agents" and "Generative AI" features within the Zia AI suite.
• Added a new "POS" (Point of Sale) product for retail businesses.
• Introduced "DAP" (Digital Adoption Platform) to help users learn the software.
• Expanded the "Platform" section with specific tools for automotive, life sciences, and financial industries.
• Added new finance tools called "Spend" and "Procurement."