Summary: 8x8 Contact Center adds AI Automation

Why It Matters: 8x8 changed how it talks about AI in its contact center. It also added new features to its CX Beyond the Contact Center product.

What Changed:

• The link for "AI in 8x8 Contact Center" changed from "ai-orchestrator" to "ai-automation".
• "CX Beyond the Contact Center" added two new features: "Advanced Queue Management" and "Team Leader Workspace".
• A customer story from "Cape Air" was added.
• The "8x8 Named a Leader in 2024 Gartner Magic Quadrant for UCaaS" report was updated to "8x8 Recognized in 2025 Gartner Magic Quadrant™ for UCaaS".
• Some legal text at the very end of the page was changed.