December 6, 2025 ongoing Get alerts for hubspot.com

Summary: Service Hub adds AI-powered customer service features

Why It Matters: HubSpot is putting more focus on AI to help with customer support. This could make their customer service tools more powerful.

What Changed:

  • The page now focuses entirely on Service Hub.
  • New sections highlight AI features for scaling support and driving retention.
  • Specific AI tools like "Breeze Customer Agent" and "Breeze Knowledge Base Agent" are introduced.
  • Pricing tiers for Service Hub are detailed, including AI features in Professional and Enterprise plans.
  • Customer success stories and an ROI calculator for Service Hub are added.
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