Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The platform is moving beyond simple AI chat to "autonomous agents" that can perform business tasks on their own. This signals a shift from AI as a helper to AI as an independent worker in CRM and ERP systems.

What Changed:

• Added "autonomous agents" as a core feature across Sales, Service, and Contact Center products.
• Introduced the ability to create custom agents using Copilot Studio.
• Updated the product layout to categorize tools into CRM, ERP, and Small Business segments.
• Added a detailed FAQ section explaining the specific use of AI in supply chain and finance.
• Integrated "Copilot" branding more deeply into everyday tools like Outlook and Teams.