Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The competitor is shifting its focus from standard software to "agentic" tools. These tools use AI agents to handle business tasks automatically instead of just waiting for a human to click a button.

What Changed:

• Added "Agentic CRM and ERP Solutions" as the primary headline for Dynamics 365.
• Introduced new AI agents for sales, service, finance, and supply chain operations.
• Added a "Product Demos" section showing how AI agents work within specific apps.
• Updated the navigation to highlight "Agentic Sales" and "Agentic Service" solutions.
• Included new customer proof points, such as a 40% reduction in call handling time using generative AI.