Summary: Salesforce launches Agentforce Field Service

Why It Matters: Salesforce is moving beyond general AI chat to specific tools for workers in the field. They are adding features for scheduling, fixing equipment, and managing mobile teams with AI.

What Changed:

• Added a new product focus on Agentforce Field Service for managing on-site work.
• Introduced "Agentforce Scheduling" to automate booking and changing appointments.
• Added "Asset Service Lifecycle Management" to track equipment health in real-time.
• Launched a new "Agentforce 1 Field Service" pricing tier at $650 per user/month.
• Added AI tools for technicians to get pre-work briefs and summarize jobs automatically.
• Updated the mobile app with offline-first capabilities and custom low-code forms.