February 22, 2026 ongoing Get alerts for zoho.com

Summary: Zoho CRM launches AI agent and procurement tools

Why It Matters: The product is moving beyond simple sales tracking. It now includes tools for buying goods and using AI to finish tasks with simple prompts.

What Changed:

  • Added "MCP" to help users build AI agent workflows and use prompts.
  • Launched "Procurement," a new platform for business buying and sourcing.
  • Launched "Spend" to track and control all company payments in one place.
  • Added "DAP" to give users step-by-step help inside the software.
  • Updated the homepage title to focus specifically on "Zoho CRM" instead of the general suite.
  • Added "ERP" as a new category in the product navigation.
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