Summary: Microsoft Dynamics 365 adds AI-powered agents

Why It Matters: The product is moving beyond simple software tools. It now uses "autonomous agents" and Copilot to do work for users, which could change how businesses handle daily tasks.

What Changed:

• Added "autonomous agents" to help with sales, service, and finance tasks.
• Integrated Copilot more deeply into Dynamics 365 apps to connect with Teams and Outlook.
• Launched a new "What is Dynamics 365" landing page with a focus on AI-first solutions.
• Added low-code tools that let non-developers build custom AI agents.
• Updated the product lineup to highlight "AI-first" sales and service features.