Summary: Zoho CRM adds new AI features

Why It Matters: Zoho CRM now offers more ways to use AI to help sales teams.

What Changed:

• The page title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers"
• The navigation menu was updated to focus on Zoho CRM, adding specific CRM features like AI, SFA, Lead Management, Process Management, Customization, and BI
• New AI features were added under Zoho CRM, including AI Agents, Generative AI, Prediction, AI forecasting, Recommendation, Data enrichment, Anomaly detection, Automation, Business intelligence, AI for emails, AI for calls, Vision AI, Voice of the Customer, and Custom AI
• New products were added to the "Recent Launches" section: MCP (Make apps agent-ready), POS (Modern retail POS), and DAP (Platform to simplify software adoption)
• The description for "Tables" changed from "Work management tool to connect people, processes, and information" to "Modern spreadsheet-database hybrid to organize work and data"
• The "Sales" section now includes "POS" and "DAP" as new products
• The "Commerce and POS" section now includes "POS" as a new product
• The "Legal" section removed "Contracts" and "Start"
• The "Security and IT Management" section removed "Creator", "QEngine", "Catalyst", "RPA", "OneAuth", "Toolkit", "Ulaa", "ServiceDesk Plus", "Endpoint Central", "Site24x7", "Mobile Device Manager Plus", "Patch Manager Plus", "Log360 Cloud", "Analytics Plus", "Remote Access Plus", "StatusIQ", "AlarmsOne", "CloudSpend", "CloudDNS", "Digital Risk Analyzer", "Identity360", and "Saas Manager Plus"
• The "BI and Analytics" section removed "DataPrep" and "IoT"
• The "Developer Platforms" section was removed
• The "IoT" section was removed