Summary: Zoho CRM adds AI Agents and Agentic AI features

Why It Matters: The product is moving beyond simple automation to "agent-ready" workflows. This allows users to get work done using prompts and AI agents rather than manual data entry or complex menu navigation.

What Changed:

• Added a dedicated AI section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Launched "Zoho MCP," a new platform to make apps agent-ready and build agentic workflows.
• Introduced "CRM for Everyone," a new customization feature for broader team access.
• Added "Zoho Spend" and "Zoho Procurement" to the finance and recent launch categories.
• Rebranded Zakya POS simply as "Zoho POS" within the main product navigation.
• Added "Zoho DAP," a new digital adoption platform for in-product user guidance.