Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple automation. It now uses AI agents to handle tasks on their own, which could change how businesses manage sales and customer service.

What Changed:

• Added "autonomous agents" to the core product description for Customer Service and Contact Center.
• Introduced Copilot Studio for creating custom AI agents.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Added a new "Capabilities" section highlighting AI-powered data connection across departments.
• Included a detailed FAQ section explaining the difference between their ERP and CRM solutions.
• Added "Guided Tours" to help new users see the software in action.