Summary: Service Hub adds SLA Management and Service Analytics

Why It Matters: HubSpot added new tools to help manage customer service and track how well teams are doing. This could make their customer service better and faster.

What Changed:

• The heading "Scale Support With AI" changed to "Scale Support Teams With AI".
• "Fully Integrated Smart CRM" moved from "Scale Support With AI" section to "Drive Retention With Unified Tools" section.
• "Knowledge Base" moved from "Drive Retention With Unified Tools" section to a new section called "Scale Support Self-Service with AI".
• Added a new section called "Scale Support Self-Service with AI".
• Added "SLA Management" feature under "Scale Support Teams With AI".
• Added "Service analytics" feature under "Scale Support Teams With AI".
• Removed "Mobile Inbox" from the "Scale Support Teams With AI" section.