Summary: Talkdesk CXA is new main product.

Why It Matters: Talkdesk changed its main product focus.

What Changed:

• The main product changed from "Agentic AI customer experience platform" to "Talkdesk CXA Customer Experience Automation."
• "Talkdesk Express" is now described as "Built for small businesses, powered by AI" instead of "Built for small businesses. Powered by AI. DISCOVER TALKDESK EXPRESS."
• "Talkdesk Utilities Experience Cloud" was removed.
• "AI Agents for Financial Services" was removed.
• The section about "The future of customer experience" with "Fuel business expansion," "Transform customer experience," "Empower agents," and "Streamline operations" was removed.
• The "Calculate the value of AI-powered customer experience" section was removed.
• The "Bringing AI to any contact center environment" section with "AI-first platform," "Scale at ease," and "Safe and secure" was removed.
• The "Customer Stories" section with specific testimonials and metrics was removed.
• The "RECOGNITION" section with G2, Frost & Sullivan, Forbes, and IDC mentions was removed.
• "Talkdesk vs Avaya" was added to the "WHY TALKDESK" menu.
• "OUR PLATFORM" menu items changed from "Ascend AI Platform," "AI Agents NEW," and "Pricing" to "Customer Experience Automation NEW," "Multi-agent Orchestration NEW," and "Contact Center Solutions."
• "PRODUCTS" menu items changed. "Autopilot," "Copilot," "Navigator," "Omnichannel Engagement," and "Workforce Engagement" were kept. "Identity," "Agentic Outbound," "Interaction Analytics," and "Al Trainer" were added. "Talkdesk Embedded Integrations AppConnect" was moved.
• "INDUSTRIES" menu items changed. "Utilities NEW" was changed to "Utilities." "Travel & Hospitality" was added.
• "COMMUNITY" menu items changed. "CX Awards" was changed to "CX Innovators Awards." "Talkdesk Titans NEW" was added.