Summary: Zoho CRM adds AI Agents and "CRM for Everyone"

Why It Matters: The product is moving beyond traditional sales teams to include all employees and is adding advanced AI tools like agents and generative features to automate more work.

What Changed:

• Added "CRM for Everyone" as a new major feature category.
• Introduced a dedicated AI section featuring AI Agents and Generative AI.
• Added new AI capabilities including AI forecasting, data enrichment, and anomaly detection.
• Launched several new standalone products: Zoho Procurement, Zoho Spend, and Zoho MCP (agentic workflows).
• Updated the navigation to focus heavily on developer tools like GraphQL APIs and ZDK CLI.
• Added a "Free for 3 users" callout to the CRM pricing page.