Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can perform business tasks on their own. This signals a shift from AI as a helper to AI as an independent worker in sales, service, and finance.

What Changed:

• Added "autonomous agents" to the core descriptions of Dynamics 365 Customer Service and Contact Center.
• Introduced the ability to create custom agents using Copilot Studio.
• Updated the product layout to categorize tools specifically into CRM, ERP, and Small Business segments.
• Added a new "Capabilities" section focusing on connecting data across departments using AI-powered insights.
• Included a new FAQ section explaining the specific use cases for AI in retail, finance, and manufacturing.