November 20, 2025 ongoing Get alerts for zoho.com

Summary: Zoho CRM adds new AI features

Why It Matters: Zoho CRM now offers more ways to use AI to help sales teams.

What Changed:

  • The main title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers".
  • The navigation menu was updated to focus on Zoho CRM, adding specific links for its features, pricing, platform, and verticals.
  • A new "AI" section was added under "Features" for Zoho CRM, detailing various AI capabilities like AI Agents, Generative AI, Prediction, and AI for emails.
  • A new product called "DAP" (Platform to simplify software adoption with in-product guidance) was added under "Recent Launches" and "Sales".
  • The "Tables" product description changed from "Work management tool to connect people, processes, and information" to "Modern spreadsheet-database hybrid to organize work and data."
  • The "Zakya" product was removed from "Recent Launches" and "Sales" sections.
  • The "CommunitySpaces" product was removed from "Recent Launches" but remains in "Marketing".
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