Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The product is shifting from standard software to "agentic" tools. These tools use AI agents to handle business tasks on their own. This could change how businesses buy CRM and ERP software.

What Changed:

• The page now focuses entirely on Microsoft Dynamics 365 instead of general Microsoft products.
• New "agentic" branding added for CRM, ERP, Sales, and Service solutions.
• Added a section on "AI agents" that connect teams and data across an organization.
• New product demos show how AI agents assist with sales, customer service, and supply chains.
• Added specific customer success metrics, like a 40% reduction in cost of ownership for ABN AMRO.
• New links to the "2025 Work Trend Index" and "Frontier Firm" reports focusing on AI leadership.