Summary: Zoho CRM adds Agentic AI and "CRM for Everyone"

Why It Matters: The product is moving beyond a simple sales tool. It now includes advanced AI agents and features designed to involve every person in a company, not just sales teams.

What Changed:

• Added "Agentic AI" and "AI Agents" to the Zia feature list.
• Launched "CRM for Everyone," a new way for non-sales teams to use the platform.
• Added a "Kiosk Studio" for process management and "Journey Orchestration."
• Expanded the "Platform" section with specific industry verticals like Automotive and Life Sciences.
• Introduced new developer tools including GraphQL APIs and a ZDK CLI.
• Added "Zoho Spend" and "Zoho DAP" (Digital Adoption Platform) to the product lineup.