Summary: Agentforce adds Field Service Management

Why It Matters: This shows a big new focus on helping businesses with on-site work.

What Changed:

• The page changed from a general overview of Agentforce to a detailed focus on "Agentforce Field Service."
• New sections were added about Field Service features like scheduling, mobile worker productivity, and asset management.
• Specific metrics for Field Service improvements (e.g., 31% increase in first-time-fix rate) were added.
• Detailed pricing plans for different Field Service roles (Dispatcher, Technician, Contractor) were added.
• A new "Agentforce 1 Field Service" plan with AI features was introduced.