Summary: Ada promotes Playbooks for complex AI resolutions

Why It Matters: Ada is highlighting a feature that helps their AI agents handle more difficult customer questions. This could mean their AI is getting smarter at solving problems.

What Changed:

• A section promoting an "AI Voice Webinar" was removed.
• A new section was added that says "New resource" and "Discover how Playbooks unlock more complex AI resolutions."
• A link to "Explore the Playbooks Library" was added.
• The order of some blog posts in the "Insights" section changed. The "IVR is dead" blog post moved down.