February 1, 2026 ongoing Get alerts for front.com

Summary: Front launches dedicated AI Platform navigation

Why It Matters: Front is moving from treating AI as a single feature to a full suite of specialized tools. This suggests they are prioritizing automated resolutions and AI-driven quality assurance as core parts of their product identity.

What Changed:

  • Replaced the single "AI" menu item with a new "AI Platform" section.
  • Added four new specific AI product pages: Autopilot, Copilot, Smart QA, and Smart CSAT.
  • Updated product descriptions to use more aggressive language like "AI for the hard stuff" and "Beyond happy-path automation."
  • Added "Account Management" as a specific target team in the navigation.
  • Reorganized the footer to mirror the new AI Platform and "More Features" structure.
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