Summary: Zoho Desk launches new AI and industry solutions

Why It Matters: The product is moving from a general help desk tool to a specialized one with industry-specific versions and AI features. This helps them target larger companies and specific markets like banking and healthcare.

What Changed:

• Added Zia AI as a core feature for the help desk.
• Launched specific solutions for 10 industries including Banking, Retail, and SaaS.
• Added new "Recent Launches" including Zoho Spend for expense control and Zoho DAP for software adoption.
• Updated the navigation to focus on product-specific resources like developer docs and help desk comparisons.
• Expanded the "Solutions" menu to categorize tools by business size and operation type.